Refund Policy
Last updated: November 20, 2024
Thank you for shopping at Cattobox.com. We value your satisfaction and stand behind our products with a customer-friendly refund policy.
Our Keep-It Refund Promise
At Cattobox.com, we offer a hassle-free refund process:
- You have 30 calendar days from the date of purchase to request a refund
- No need to return the product - you can keep it
- No shipping labels or return tracking needed
- No complex return procedures
How to Request a Refund
- Contact our customer service team at support@cattobox.com with your order number
- Briefly explain why you're unsatisfied with the product
- Provide any relevant photos if the item is damaged or defective
- Our team will process your request within 1-2 business days
Refund Process
- Once approved, your refund will be processed within 5-7 business days
- The refund will be issued to the original payment method used for the purchase
- Original shipping charges are included in the refund
- You'll receive an email confirmation when your refund is processed
Refund Eligibility
The following conditions apply:
- Request must be made within 30 days of purchase
- Item must be purchased directly from Cattobox.com
- Proof of purchase (order number) is required
- Digital products and downloadable items are not eligible for refund after delivery
Contact Us
If you have any questions about our Refund Policy, please contact us:
- Email: support@cattobox.com
Policy Updates
We reserve the right to modify this policy at any time. Changes will be posted on this page with an updated revision date.
